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SHIPPING POLICY

Last updated: August 30, 2026

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1. WHERE WE SHIP

At this time, Krenzival Sportswear ships to selected countries available during checkout.

If your country appears as an available destination during checkout, we can deliver your order to that location.

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2. WHERE YOUR ORDER SHIPS FROM

Orders are dispatched through our network of fulfillment partners, suppliers, and warehouse facilities depending on product availability and delivery destination.

Many orders are fulfilled from locations within the European Union. Shipments within the EU generally move freely across borders; however, customers remain responsible for any customs duties, taxes, import fees, or other charges that may apply according to local regulations.

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3. SHIPPING OPTIONS

Available shipping methods are displayed during checkout based on your location and product availability.

 

Standard Shipping

  • Free shipping on eligible orders

  • Estimated delivery time: 5-10 business days

 

Express Shipping

  • Available for selected destinations

  • Estimated delivery time: 3-7 business days

Business days are Monday through Friday, excluding public holidays.

 

4. WHEN YOUR ORDER SHIPS

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

We aim to process orders as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation email.

 

5. TRACKING

Most orders include shipment tracking.

When your order is dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor your shipment's progress.

Tracking availability may vary depending on the destination and shipping carrier.

 

6. DELIVERY DELAYS

While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • High seasonal demand

  • Carrier or courier disruptions

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

 

7. DELIVERY ADDRESS

Please ensure that your shipping address is complete and accurate when placing your order.

Krenzival Sportswear is not responsible for delays, failed deliveries, lost packages, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If you discover an error in your address after placing an order, please contact us as soon as possible.

 

8. LOST OR DAMAGED PACKAGES

If your package is lost during transit or arrives damaged, please contact us at info@krenzival.com.

To help us investigate and resolve the matter, please provide:

  • Your order number

  • A detailed description of the issue

  • Photographs of any damage, when applicable

We will work with the shipping carrier and fulfillment partners to determine an appropriate resolution.

 

9. CONTACT

If you have any questions regarding shipping or an order currently in transit, please contact us:

Krenzival Sportswear
Email: info@krenzival.com

Business Address:
TopSport Kleding
Liesveldsesteeg 3
5306EX Brakel
The Netherlands
KvK Number: 42110990

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